Our Services
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Student Advisory Services

Student Advisory Services can help you get your questions answered on a wide range of non-academic matters. This includes questions on your exam schedules, timetabling, student pass and visa, careers advice, scholarships and study loans, international exchange programs, requests for documents and lodgement of a feedback or complaint.

We also offer health and wellbeing services which include counselling support, and disability services.

FAQs
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Monash Abroad

You need to meet the requirements in order to apply for the exchange programs. You may choose to apply for the Global Intercampus Program or International Exchange Program, or both.

Application process are set out on our website at www.monash.edu.my/study-abroad/outbound

  • Click on International Exchange if you wish to exchange to one of our partner universities worldwide
  • Click on Global Intercampus if you wish to exchange to Monash Australia

There are two rounds of application in a year. The application deadlines are set out on our website at www.monash.edu.my/study-abroad/outbound

Generally, students will need to have completed at least 18 credit points and achieved at least WAM 60% at the time of application to be eligible to apply. Students from certain Schools may have different or additional criteria to fulfil. The full list of eligibility requirements are set out on our website at www.monash.edu.my/study-abroad/outbound

You can apply for the Monash Abroad Travel Grant if you exchange to a partner university. For details on scholarship eligibility, please refer to our Cost and Funding website at www.monash.edu.my/study-abroad/outbound

One semester maximum for the Global Intercampus Program to Monash Australia. One or two semesters for the International Exchange Program to one of our partner universities.

Yes, as long as there are no academic restrictions to do so.

You can contact your School for all academic-related questions and information. Your School will be able to advise you on:

  • what changes you need to make to your draft study plan(s) or course progression plan
  • what units from your degree you could be used for overseas study
  • faculty-specific requirements you will need to meet in order to be eligible to apply, and
  • ensure you still remain on track to graduate

You can do any combination of the exchange programs to a partner university and/or Monash Australia, as long as they fit into your course and your School approves your study plans.

You will graduate from Monash.

All students participating in exchange programs are responsible for obtaining their own visas to cover the duration of their exchange. Monash will assist with certifying your supporting documents and issuing confirmation of enrolment.

Student Advisory And Support (SAS)

We have the following support provided to students:

  • Academic progress
  • International Student Support
  • Disability Services
  • Accommodations
  • Complaints/grievances that current students want to raise
  • Sexual harassment and assault
  • University procedures and policies

We provide advice on the process and guide you with the other support options available.

We are available to listen to your concerns and will review and provide you with the relevant information and support.

Monash University Malaysia Security

  • Call 46333 from campus phones
  • Call +603 55146333 from mobile phones

Student Support

  • Call +603 55144411
  • Call +6019 272 5859 (24-hour emergency helpline)
  • Email: mum.iss@monash.edu

Emergencies off-campus (police, ambulance and fire)

  • Call 999 from landlines
  • Call 112 from mobile phones

Clinical School Johor Bahru

  • Call +607 2190680

To better assimilate, you may want to consider getting involved in campus events and activities. Network and get acquainted with country representatives of Monash University International Student Services (MUISS).

We provide advice and support for students with a disability or specific learning difficulty. We know that each person’s disability can affect them in different ways so the support we offer is flexible and tailored to each individual student. The Disability Services takes into consideration the impact of your disability in the academic environment. If you require additional support and advice, it is vital that you register with the Disability Services as soon as possible.

There are many comfortable and affordable accommodation options within walking distance to Monash University Malaysia. These include Sunway-managed residences and other student-friendly accommodation options. You may refer to this website for more information.

If you or your friend has been a victim of sexual harassment or assault, you can speak to Student Advisory and Support

You can seek advice from Student Advisory and Support

Career Services

If you want to work overseas, refer to:

Career Gateway > Search Positions

  • Internship preparation workshop (to be updated)
  • Monash Internship Fair (to be updated)
  • Leap into Leadership Online: ‘Professionalism and career skills: thrive in the world of work’ module
  • Leap into Leadership Online: ‘Personal brand: stand out from the crowd’ module
  • Check with your respective Schools for Undergraduate Internship Units
  • Resume workshop (dates to be updated)
  • Cover letter workshop (dates to be updated)
  • Email your resume and cover letter to mum.career@monash.edu for proofreading
  • Monash Career Fair
  • Career Gateway > Events > search: Employer events 
  • Check with Monash Clubs & Societies for industry related club events
  • Check with your respective Schools Internship offices for events with industry speakers

Visit your respective Course Management offices for advice and guidance.

Monash Alumni is the Monash department that connects Monash graduates with networking opportunities, mentoring programs and resources.

Timetabling

Once you have completed your enrolment on WES (Web Enrolment System), you are required to:

Step 1: Plan your timetable
You are advised to plan your timetable checking all availabilities for your enrolled units and construct your optimum timetable using this information on Class Timetable.

Step 2: Set your order of unit's preferences
Whilst Allocate+ is in Preference Entry Mode, login to Allocate+ and using the timetable created during Step 1, set your preferences and submit it for the relevant activities (e.g. lecture, tutorial, labs etc) associated with your unit enrolment

Step 3: Check your allocated timetable
Whilst Allocate+ is in Allocation Adjustment Mode, review your timetable sorted by the system.

Step 4: Change your allocated timetable
You may make changes to your allocations where possible to:

  • optimise the timetable to suit your needs; or
  • complete your timetable from available options.

NOTE: Allocate+ operates in 3 modes each of which has a different range of available dates.

You can look up your timetable and sign up for classes using Allocate+

Step 1: Go to the Allocate+ website.
Note: If you are a new student and have just enrolled in your units, it may take up to 24 hours for your details to be transferred into Allocate+. For existing students, all changes made to your enrolled units will be immediately transferred into Allocate+.

Step 2: Click on 'Student'.

Step 3: Enter your Monash IT Account username and password.

Step 4: On the left hand side of the screen, there will be a list of all your enrolled units by activity group (i.e. lectures, tutorials, labs, computer labs etc) associated to each unit.

  • Click on each unit link to view all of the available time slots.
  • Number all of the available slots in order of priority and preference per activity (1 is your most preferred slot, 2 is your second preferred slot, etc).
  • You must nominate at least six (6) preferences if they are available.
  • Click on 'Save'.
  • Repeat the same steps for other activity group until you have nominated preferences for all enrolled units.

Step 5: After you have set all of your unit's preferences, click 'Log Out'.

You can do the following:

You cannot make changes to your tutorial/comp-lab/lab allocation once Allocate+ is in View Only Mode.

The three likely reasons are:

  • you changed unit recently,
  • your unit is being taught off campus or online,
  • your school is not using Allocate+ for some, or all, of its timetabling.

As a new student, it may take up to 24 hours for your unit changes to come through from WES (Web Enrolment System) to Allocate+. Otherwise, check with your respective Course Management Office.

Some clashes can be resolved by changing your allocation in Allocate+ during the Allocation Adjustment Mode, i.e. selecting alternative tutorials or labs if alternative slot(s) is unavailable or full. You may also contact your Course Management office for immediate assistance.

Once Allocate+ re-opens in Allocation Adjustment Mode you will be able to check the availability of time slots for each activity group (i.e. lecture, tutorials, labs etc) of your enrolled units and manually allocate the most suitable time slot(s) that is still available.

For further information: How to use Allocate+

Yes, you are strongly advised to check Allocate+ after submitting your preferences for the following reasons:

  • An activity is cancelled or modified by the school during Preference Entry Mode
    • Activity availability may change during the preferences entry period (e.g. new tutorials may be added and previously advised tutorials may be cancelled).
    • You will not be advised if any activities are cancelled or amended whilst Allocate+ is in Preference Entry mode.
    • It is recommended that you check the Allocate+ system once a week until the Preference Entry period closes. Refer to Allocate+ important dates for details of dates. Should there be changes to activity availability it will be necessary for you to nominate a replacement preference.
  • Edit your existing preferences
    • You can edit your submitted preferences before the Preference Entry Mode closes. For details, please refer to article Enter Preferences in Allocate+.
  • Check your allocated timetable
    • You will have to log in to check your allocations, during Allocation Adjustment Mode.
  • Adjust your allocated timetable
    • You can adjust your allocated timetable if other time slots are still available. For details, please refer to article Change Allocation in Allocate+.
  • An activity is cancelled or modified by the school in Allocation Adjustment Mode
    • Some activities may change whilst Allocate+ is in Allocation Adjustment mode. It is possible that activities to which you have been allocated could be cancelled, which will leave you without allocations for that unit.
  • If an activity is cancelled or amended you will receive an automated email advising you to re-allocate in the system.

During allocation adjustment mode, other students may make changes to their timetable. If you monitor Allocate+, you may be able to move to your preferred class if a place becomes available. Alternatively, you may use the Swap function in Allocate+ to move to the desired class.

We are constantly checking with Schools to adjust the size of the class. Let us know in case it is still full, and we will work with Schools to increase the size, if allowed.

You will need to log into Allocate+ and select preferences/allocations for any unit you have just added and re-adjust other preferences/allocations where necessary.

If you are a:

  • new student who has not used WES before, any new unit enrolment in WES may take up to 24 hours to process.
  • current student who has used WES in the past, any changes to your enrolment should be reflected in Allocate+ within the next 2 hours.

It is important to note that if you discontinued a unit, your allocations for that particular unit will be removed automatically from Allocate+.

Next semester timetable availability will be notified through Allocate+ Dates.

Student Pass

You can start to enrol for your units after obtaining your eVAL.

The International Student Pass Office will monitor the validity of your eVAL and submit a request to EMGS to extend for a period of six (6) months when it is near to the expiry. You will be notified of the new eVAL validity via your Monash email.

You need to apply for a Single-entry visa if you come from a visa required country in order to enter Malaysia. Single-entry visa is valid for three (3) months from the issuance date.

In order to apply for SEV, you are required to submit the following documents to the nearest Malaysia Embassy/ Consulate in your country:

  • IM47 form
  • a copy of Monash Letter of Offer
  • Visa Approval Letter (VAL issued by the Immigration Department of Malaysia
  • original copy Visa with Reference letter

You must submit your original passport to the ISP office immediately upon attending the medical screening and X-ray. Please ensure that you have opened a bank account prior to submitting your passport for endorsement.

In addition to your original passport, please submit the following documents:

  • 1 copy of the information page of your passport
  • 1 copy of the current entry stamp of your passport
  • Original acknowledgement receipt from the panel clinic - medical screening and X-ray
  • A copy of international certification of vaccination & yellow fever certificate (only applicable to students coming from yellow fever prone countries)
  • 1 copy of Visa Approval Letter (VAL)

A special pass is a temporary pass issued by the Immigration Department of Malaysia. Usually it is valid for 30 calendar days.

If you change your course or the institution of study, you will need to apply for at least one special pass whilst waiting for the approval of your new student pass (for the new course or institution).

Each special pass costs RM100 and you will need to pay for it.

The application for a special pass is subject to approval by the Immigration Department of Malaysia.

You are advised not to make any arrangements to leave the country or visit Sabah/Sarawak in East Malaysia until your passport is endorsed and returned to you.

You should stay calm and listen attentively to the police officer. Seek clarification when needed. Produce your original passport and i-Kad, if you are asked to do so.

If you have submitted your original passport to the ISP office for processing of student pass application, you should produce the original copy of the Payment Memo and/or Acknowledgement of Receipt – Passport.

If the police requests for further proof of identity, you should inform him/her that you are a student of Monash University Malaysia.

Contact the Monash University Malaysia emergency number at +603 5514 6333 or International Student Support at +6019 272 5859 for assistance.

The Acknowledgement of Receipt – Passport is a document issued to you by the ISP office upon receipt of your original passport for the processing of your student pass application. It serves as proof that Monash University Malaysia has collected your original passport for endorsement by Immigration Department of Malaysia. You must produce this document when you collect your original passport from the ISP office.

Under a student pass, you are permitted to work part-time with not more than 20 hours per week at the following places during semester breaks:

  • Hotels
  • Mini markets
  • Petrol stations
  • Restaurants

You must first apply for permission to work through the International Student Pass Office and approval is granted by the Immigration Department of Malaysia on a case to case basis.

You must apply to renew your student pass 12 weeks prior to the expiry of your current student pass.

Refer to the ISP website.

In addition, the ISP office will also include your latest attendance and academic reports.

No. You are required to submit your original passport only when you are notified by the ISP office or 4 weeks before your current student pass expires, whichever comes first.

Yes, as long as you have your original passport with you and you complete your travel at least 4 weeks before your current student pass expires. This will allow you to submit your passport to the ISP office within the stipulated timeline.

You should immediately seek advice from the ISP office (+603 55144911 or email: mum.student.visa@monash.edu).

You will be required to provide documentary evidence to explain your circumstances.

You must immediately seek advice from the ISP office (+603 5514 4911 or email: mum.student.visa@monash.edu).

Your application for renewal of student pass will be considered a late application.

You will be required to submit a letter of appeal along with the required documents for the renewal of student pass.

You may be asked to provide documentary evidence to explain your circumstances.

If your application for renewal of student pass is rejected by EMGS/the Immigration Department of Malaysia. You may be required to take a break in your studies (intermission) and return to your home country. You will be required to apply for a new student pass if this happens.

You must immediately seek advice from the ISP office (+603 5514 4911 or email: mum.student.visa@monash.edu).

If you are currently in Malaysia, you have overstayed and will be subject to penalties imposed by the Immigration Department of Malaysia, which include detention and a fine.

If you are currently outside Malaysia, do not re-enter Malaysia as a tourist via a social pass. You may be required to apply for a new student pass prior to entering Malaysia.

Generally, the renewed student pass will be valid for 12 months from the date of approval by the Immigration Department of Malaysia. However, the approved duration may vary depending on your attendance and academic record.

Typically, the fee charged by EMGS for renewing a student pass is up to a maximum of RM831. It covers the following costs:

  • Processing: RM148.40
  • Medical and health insurance: RM725
  • Student pass and multi-entry visa: RM110(maximum)
  • i-Kad: RM53

Payment should be made at the Finance counter at Building 2 Level 1.

No, you can apply for a transfer of endorsement (i.e., transferring the student pass sticker from your old passport to the new one).

Do contact the ISP office at +603 5514 4911 or email: mum.student.visa@monash.edu for further assistance and/or information.

You can log on to www.educationmalaysia.gov.my and select the ‘Track Application Status’ from the top right corner of the webpage.

You must submit a request for cancellation of your current student pass and apply for a new student pass. Charges in respect of a new student pass will apply.

Do contact the ISP office at +603 5514 6016 or malaysia-student.visa@monash.edu for further assistance and/or information.

You should refer to course discontinuation webpage.

You should submit a request for cancellation of your current student pass before you leave Malaysia.

Do contact the ISP office at +603 5514 4911 or email: mum.student.visa@monash.edu for further assistance and/or information.

You must lodge a report at the nearest police station within 24 hours.

You need to apply for a new passport at the relevant Embassy or Consulate in Malaysia. You will be required to produce the police report.

After obtaining your new passport, you can apply for a transfer of endorsement (i.e., getting a copy of your current student pass sticker onto your new passport).

Do contact the ISP office at +603 5514 4911 or email: malaysia-student.visa@monash.edu for further assistance and/or information.

Admissions Office

Online: You may submit an online application here at this link: https://applicant.connect.monash.edu.au/connect/webconnect

Hardcopy: Download the PDF copy of the Application Form here: https://www.monash.edu.my/__data/assets/pdf_file/0003/1153848/Application-Form.pdf

You’re ready to submit your application once you have your supporting documents and proof of application fee to mum.admissions@monash.edu

Kindly refer to the link below and application deadlines are shown based on your intake preference: https://www.monash.edu.my/study/apply/intake-periods

Online payment by credit card or Western Union are available. You will be prompted during the application process in the applicant portal (Step 8).

Hardcopy: Payment options available here in the link below: https://www.monash.edu.my/study/apply/application-form/fee-payment-methods

Please email the proof of payment to the Admissions Office at mum.admissions@monash.edu for processing.

Please find the list of documents that you will need to attach with your application for assessment purposes at this link: https://www.monash.edu.my/study/apply/application-form/checklist

Online:

  • Login to the applicant portal.
  • In the ‘Submitted Applications’ section, click the Upload or Send Documents button.
  • Attach your documents.

Email:

If you are unable to attach your documents in the applicant portal, you may email us at mum.admissions@monash.edu and our respective assessor will get back to you.

At times, there could be a request for the submission of certified documents for assessment purposes. Here is a short guideline on the certification process: https://www.monash.edu.my/study/apply/certifying-documents

Prospective and current Monash University students can only apply for credit toward the course they are currently enrolled in. This includes either credit transfer for previous study or recognition of prior learning.

Kindly refer to the steps provided in the link below:
https://www.monash.edu.my/study/apply/credit-transfers

You may contact us at the Admissions Office:

You may email the Admissions Office and submit your request at mum.admissions@monash.edu for further processing.

You may email to the Admissions Office at mum.admissions@monash.edu and indicate your new preference. We will be in touch with you on your request.

Yes, all students who are under 18 years of age will need their parent or guardian’s permission before applying to our university and accepting an offer. Please return the completed form to the Admissions Office at mum.admissions@monash.edu for processing.

Under 18 Form: https://www.monash.edu.my/__data/assets/pdf_file/0008/1445309/Under-age-18-Form.pdf

Once you submit your application, you can no longer change your address details. If you need to update your details please contact us at mum.admissions@monash.edu

Yes, you may. Please drop us an email at mum.admissions@monash.edu and we will be able to advise you on the alternative course(s) that you may be eligible for.

To accept an offer, please refer to the steps provided in the link below: https://www.monash.edu.my/study/apply/accept

We have a few payment options available here in the link below: https://www.monash.edu.my/study/apply/application-form/fee-payment-methods

To defer the commencement date for your course at Monash, you must read through the conditions for deferral in the link below before you submit a request to the Admissions Office: https://www.monash.edu.my/study/apply/defer-offer

Deferment Form: https://www.monash.edu.my/__data/assets/pdf_file/0008/521558/deferment_application_form_latest_version_250913.pdf

Once deferment is approved, our office will email you a new outcome letter.

We have a list of authorized agents that you can choose from based on your location: https://www.monash.edu.my/study/apply/monash-malaysia-agents

After selecting an agent, please email the Admissions Office at mum.admissions@monash.edu and we will be able to assist you with the nomination process.

Please feel free to contact us at:

Kindly quote your Monash Student ID during your correspondence with us for easy reference of advice.

We have listed all major Monash University tertiary dates, events and deadlines including a cultural calendar that reflects and celebrates diverse and multicultural nature of the Monash University community in the link below:
https://www.monash.edu.my/student-services/student-admin/principal-dates-for-monash-university-malaysia

Scholarships

No application submission is needed for the Monash High Achiever Award (for new student).

The award will be offered to you if your entry score meets the requirement of the award eligibility.

The scholarship offer letter will be issued to you along with the course offer letter.

To check your eligibility, you may refer here.

This award offers RM5,000 tuition fee waiver per semester.

No, the continuation of the award is subject to maintaining the conditions of award for subsequent semesters. Some of the main criteria are to maintain an average score of 75% (24 credit points) and be enrolled for 4 units (equivalent to 24 credit points) etc. (Reference must be made to the conditions stated in your scholarship offer letter).

However, some of the scholarship conditions were revised for teaching periods affected by the Covid 19 pandemic. Please refer this link for the latest update.

No, you don’t need to be an enrolled student before submitting an application for the Jeffrey Cheah Monash Equity Scholarship. However, you are advised to ensure that you meet the entry requirement of the course of your choice offered by Monash University Malaysia before submitting an application for the scholarship.

You need to submit the following documents along with the completed application form :-

  • SPM results
  • Pre-University results (final)
  • IC
  • Parents’ / Guardians’ salary slip (latest)
  • Parents’ / Guardians’ last drawn salary slip (if retired / currently not employed)
  • Parents’ / Guardians’ income tax form (if self-employed)
  • All other relevant academic / co-curriculum certificates

Please refer here for further details.

No. The Jeffrey Cheah Foundation Monash Equity Scholarship is only available for students enrolling for their first semester in their year 1 of study.

You may download the form here and submit your completed form along with all required documents to mum.scholarships@monash.edu.

Yes, you need to accept the course offer of the Bachelor of Pharmacy (Honours) offered by Monash University Malaysia before submitting an application for the Monash Pharmacy Excellence Scholarship.

You may download the form here and submit your completed form along with all required documents to mum.scholarships@monash.edu.

Yes, you are allowed to go for an exchange program, but all living costs are self-supported.

No. The scholarship awarded to you in Monash University Malaysia is only tenable in Monash University Malaysia.

To be eligible for nomination for the Monash High Achiever Award (for continuing student), you must meet the following criteria:

  • Completed one year of study (latest two continuous semesters with a minimum of 48 credit points) at Monash University Malaysia without failing any units.
  • Achieved minimum average score of 80.00% or above for the past two semesters.
  • Be among the 1% population of top scorers for each school. 
  • Enrolled for 24 credit points for the following semester.
  • Students who have been awarded scholarships / sponsorship from other bodies (not including PTPTN) will not be nominated for the Monash High Achiever Award (for continuing students).

You may apply for other external scholarships, but you are not allowed to be in receipt of both scholarships concurrently. You must choose either one.

If you have a sibling studying in Monash University Malaysia, the sibling paying the higher tuition fees will be eligible for a 10% discount off his/her semester tuition fees. All siblings must be enrolled concurrently in at least a standard (full) study load of 24 credit points in the semester in a full-fee paying course. A sibling enrolled in the Bachelor of Medical Science and Doctor of Medicine, Bachelor of Pharmacy (Honours) and Bachelor of Engineering (Honours) course will be eligible to a maximum discount of RM5,000 per annum.

You may download the form here and submit it to the Finance department.

Yes, if your sibling is not a scholarship recipient, your sibling is eligible for the sibling discount.

Yes, you can still apply for PTPTN loan, as long as the total financial assistance received is not more than the full tuition fees of your course.

No. The conditions to maintain each type of scholarship offered by Monash University Malaysia are stated in the offer letter and must be strictly adhered to. If any of the exact maintenance score is not met, the scholarship will automatically be withdrawn.

There is no automatic reinstatement of the scholarship for the following semester even though you meet the required score again. However, for Monash High Achiever Award, you may stand a chance to be nominated for Monash High Achiever Award (for continuing student) if you meet the following criteria:

  • Completed one year of study (latest two continuous semesters with a minimum of 48 credit points) at Monash University Malaysia without failing any units.
  • Achieved minimum average score of 80.00% or above for the past two semesters.
  • Be among the 1% population of top scorers for each course.
  • Enrolled for 24 credit points for the following semester.

Students who have been awarded scholarships / sponsorship from other bodies (not including PTPTN) will not be nominated for the Monash High Achiever Award (for continuing students).

Counselling, Health and Wellness

Counselling is a private and confidential service provided to enrolled Monash students at no cost.

Reasons to see a counsellor include personal unhappiness and distress, self-esteem issues, stress, family difficulties, academic difficulties, relationship and sexual issues, grief, mental health issues etc.

Click here to make an appointment and for more information, or write to mum.counselling@monash.edu for enquiries.

Call the 24/7 mental health hotline at 6012-431152 to talk to a professional first before you are able to reach a campus counsellor during working hours.

Contact Details
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Get In Touch

Student Advisory and Support

Tel: +603 5514 4411 / +603 5514 5806

Email: mum.student.support@monash.edu

Career Services

Tel: +603 5514 6038

Email: mum.career@monash.edu

Exchange to Partner Universities and Intercampus Exchange

Email: mum.monashabroad@monash.edu

International Student Pass

Tel: +603 5515 9694

Email: mum.studentvisa-new@monash.edu

Scholarship and Study Loans

Email: mum.scholarship@monash.edu

Examination

Email: mum.centralexams@monash.edu

Timetabling

Email: mum.timetable@monash.edu

International Student Pass

Email: mum.student.visa@monash.edu

Counselling, Health and Wellness

Tel: +603-55146057

Email: mum.counselling@monash.edu

Student Administration

Tel: +603 5514 5880

Email: mum.studentadmin@monash.edu

You can also call us on our general line at +603 5514 6000 from 9am to 5pm (Malaysia time) Monday to Friday, and our friendly staff will help connect you to the right person.